Privacy policy
PRIVACY POLICY
This Privacy Policy governs the manner in which d’hair collects, uses, maintains and discloses information collected from users of the www.dhair.us website (“Site”). This privacy policy applies to the Site and all services offered by d’hair.
PERSONALLY IDENTIFIABLE INFORMATION
We may collect personally identifiable information from Users in a variety of ways, including, but not limited to, when Users visit our site and in connection with other activities, services, features or resources we make available on our Site including the purchase of d’hair products. Users may be asked for, as appropriate, name, email address, mailing address and/or phone number and related information. Users may, however, visit our Site anonymously. We will collect personally identifiable information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, although it may prevent them from engaging in certain Site related activities such as the purchase of d’hair products.
E COMMERCE
The d’hair store is hosted on our website by shopify. This platform allows us to sell our products to you. We reserve the right to change and/or modify the contents of the d’hair website at anytime. This includes but is not limited to: pricing, products for sale, limiting the number of products for sale at any time and canceling an order when necessary. Prices of products can be changed at anytime and products may be discontinued. Complete and accurate personal and credit card information is required to complete all purchase transactions.
NON PERSONALLY IDENTIFIABLE INFORMATION
We may collect non personally identifiable information about Users whenever they interact with our Site. Non personally identifiable information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized among others.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
WEB BROWSER COOKIES
Our Site may use “cookies” to enhance a User’s experience. A User’s web browser may place cookies on your hard drive for record-keeping purposes and sometimes to track information. Any User may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.
HOW WE USE COLLECTED INFORMATION
d’hair collects and uses Users’ personal information for the following purposes:
To personalize user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site – We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service – Your information helps us to more effectively respond to your customer service requests and support needs.
To administer Site features – To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails – The email address Users provide may be used to respond to their inquiries or requests, and to provide information to them about our products. If at any time the User would like to unsubscribe from receiving future emails, they may let us know and we will remove them from our mailing list.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users’ personally identifiable information to others. We may share generic aggregated demographic information not linked to any personally identifiable information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.
CONTACTING US
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at: info@dhair.us